ServiceNow Connector

The ServiceNow connector allows you to get and set entities in ServiceNow from any other connected system. SyncNow can automatically register and set continuous synchronization (without timer), synchronizing entity information including rich text fields, comments, references, and attachments.

SyncNow can automatically register and set continuous synchronization (without timer). SyncNow can synchronize entity information including rich text fields, comments, references and attachments.

Setting Up the ServiceNow System Connector

To set up the ServiceNow connector, follow these steps:

1. Navigate to the Systems Page

   • Go to the Systems page in the SyncNow application.

2. Add a New System

   • Press the Add System button.

3. Set Connector Name

   • Set a preferable name for the connection.

4. Select Connector Type

   • Select “ServiceNow” from the Type dropdown.

5. Configure Self-Signed Certificates

   • Ensure the toggle for self-signed certificates is not checked, as these are not recommended for production environments.

6. Input ServiceNow Instance URL

   • Input the URL to your ServiceNow instance.

7. Set Authentication Details

   • Set the Username for authentication.
   • Set the Password for authentication.

8. Configure Webhook Security

   • Set a user for webhook subscription to enable security for webhooks and continuous synchronization. Learn more about webhook security.

9. Verify Connection

   • Press the Verify Connection button to check if the connection is established successfully.

10. Save the Connection

• Press the Save button.

Major Supported Fields and Synchronization

Field Name	Field Type	Sync Direction
Number	Text	Unidirectional (ServiceNow to Other Systems)
Short Description	Text	Bidirectional
Description	Rich Text	Bidirectional
Comments	Rich Text	Bidirectional
Assigned To	User	Bidirectional
State	Select List	Bidirectional
Priority	Select List	Bidirectional
Created	Date	Unidirectional (ServiceNow to Other Systems)
Updated	Date	Unidirectional (ServiceNow to Other Systems)
Attachments	File	Bidirectional
Incident State	Select List	Bidirectional
Category	Select List	Bidirectional
Subcategory	Select List	Bidirectional
Reference Fields	Reference	Bidirectional

Compatibility

ServiceNow System Connector supports:

• ServiceNow Kingston and later versions.

Notes

• Rich Text Fields: SyncNow supports rich text fields with pictures and fully supports attachments.
• Webhooks: Continuous synchronization is achieved through webhooks, allowing real-time updates without the need for timers.